By choosing an accredited calibration laboratory, you can be sure that the calibration is performed according to international standards. This means that the laboratory and all of its procedures are controlled by an independent authority, e.g., DAkkS, and that the calibration of all measuring devices in the accredited measuring quantities is directly traceable to a primary standard laboratory, e.g., the PTB.

For specific measuring quantities we maintain traceability to NIST.

DAkkS calibrations are recognized worldwide under the international agreements of ILAC MRA and EA.

The distinctive feature of an accredited calibration is that all relevant procedures are verified by both of our main accreditation bodies - DEKRA and DakkS. The calibration certificate issued displays the logo of our official Certification Body DAkkS. For a factory calibration, DEKRA certification would be sufficient, but calibration facilities, equipment and procedures used are practically identical to those of an accredited calibration.

Whenever your relevant authorities or local laws require an accredited calibration, e.g., when your measuring instrument is used as a reference standard, a particularly high degree of safety or formal third-party recognition are needed.

Simply put: Measurement uncertainty is the doubt that exists about the result of a measurement.

You might think that well-made rulers, clocks and thermometers should be trustworthy and give the right answers. But for every measurement - even the most careful one - there is always a margin of uncertainty. In everyday speech, this might be expressed as ‘give or take’ (e.g., a stick might be two meters long ‘give or take a centimeter’).

The measurement uncertainties presented in our calibration certificates comprise the uncertainty of the measuring quantity (provided by the primary standard of the national standards laboratory) and the uncertainty of the transfer process (calibration procedure) with all its components. PTW determines calibration uncertainties according to the internationally agreed ISO GUM.

Yes, absolutely! The uncertainty is a quantitative indication of the quality of the result. It gives an answer to the question about how well the result represents the value of the quantity being measured.

The PTW calibration laboratory provides calibration services for various types of PTW measuring instruments used in dosimetry and related applications.

The calibration of instruments from other manufacturers has been well established over decades. Please refer to our Calibration Guide to find the calibration possibilities of instruments from other manufacturers.

If your instrument is not listed, please contact the PTW calibration lab directly to check availability. The calibration of instruments from other manufacturers generally requires a user manual which should be provided along with the instrument.

When recalibration intervals are shown, this is only as a recommendation. In fact, most international standards frown on recommending recalibration intervals. This might be because fixed recalibration intervals could conflict with other (national) regulations. Our recalibration recommendations are based on long-term experience with our instruments, instrument specifications and technical facts.

Register with our customer portal myPTW to set and monitor calibration intervals for your measuring instruments conveniently in one place.

In principle, it is possible to request specific calibration points. However, we recommend selecting calibration points or series according to the product-calibration-matrix in our Calibration Guide. If a specific calibration point is not to be found in this matrix, this could mean:

• The calibration point is not available for the selected detector/instrument.
• The calibration point is not available at all.

In the latter case, the specific calibration point might only available at a primary standard laboratory (e.g., the PTB), either directly or organized by PTW. As a secondary standard laboratory, PTW provides a wide range of radiological measuring quantities, which are based on international standards and well accepted in the field.

Requesting service is very easy. You do not need an order number prior to shipment. Just pack your instrument and send it to PTW. If you have any doubt about whether service and/or recalibration is available for your instrument, please either check with the PTW service department or with the calibration lab.

There might be some cases where a calibration is not possible for your instrument, e.g.:

• No calibration is available for your instrument.
• Your instrument is defective and cannot be repaired.
• Your instrument doesn't meet its specifications and cannot be repaired.

If this is the case, we will give recommendations on how to get alternative service or a replacement.

Please contact the PTW service department for calibration certificate copies. Just send your request along with the price quote you received for your calibration order, and the copies will be shipped to you. If requested, we can send the documents in advance by email.

Calibration certificates and documents can also be easily accessed any time through our customer portal myPTW. Register now.  

Express service is available on request. Please contact the PTW service department for availability and scheduling.